Frequently Asked Questions

• What is your cutoff time for same day shipping?
• Why is there no order button for the product I want to purchase?
• Do I Need to be 21 to order?
• What size are the bottles?
• What if I order something that is out of stock?
• How safe is sending my personal information and credit card number over the web?
• What do you do with my personal information?
• How much will shipping cost me?
• How quickly are items shipped?
• Do you accept international orders?
• What States do you ship to?
• Do I pay sales tax?
• Are these prices / items available at your St. Louis store?
• Can I include a gift message with my order?
• How often do you update your prices?
• I ordered gift wrap, but the item was not wrapped before shipping. Why is this?
• Why does the phone number listed on the web dial someplace called "Randall's"?
• I have a problem with my order, How can I fix it?.
• How do I find a product in my state?
• How do I get a coupon code?
• Fedex had problems delivering my package. Is there anything I can do?
• The item I purchased arrived damaged. How do I return it?

Q: What is your cutoff time for same day shipping?
A: We have an official cutoff time of 8:00 am Central time for same day processing. Unofficially we keep processing orders until the Fedex truck arrives. We do everything we can to get orders out as fast as we can.

Q: Why is there no order button for the product I want to purchase?
A: If there is no "Order" button, then we were out of stock at the last update. In most cases, the product will be restocked. Email us or call us and we will let you know the status of the item in question.

Q: Do I Need to be 21 to order?
A: YES. You must be 21 or over to place an order with us. A signature will be required from an individual 21 years or older upon delivery.

Q: What size are the bottles?
A: All bottles on the site are 750ml. unless otherwise noted.

Q: What if I order something that is out of stock?
A: If we expect to be out of an item for more than 3 days, we will contact you for replacement or substitution.

Q: How safe is sending my personal information and credit card number over the web?
A: It is very safe. The information you send is secured and encrypted using SSL technology. This makes it very difficult for anyone to intercept and interpret your information. It is certainly safer than giving someone your information over the phone. 

Q: What do you do with my personal information?
A: We do not share/sell any personal info gathered by this site with anyone. 

Q: How quickly are items shipped?
A: Whenever possible, we ship items same-day. The cut-off time for same-day shipping is 8:00am CST. Barring complications, your order will be shipped within two business days. Please call if you require special handling.  Over 95% of our orders are processed the same day.

Q: Do you accept international orders?
A: No. We do not presently ship internationally. 

Q: What States do you ship to?
A: Orders for wine, spirits, or beer may be shipped only where not prohibited by law. Title of ownership for all alcoholic items transfers to buyer at time of purchase. Buyer assumes all responsibility for alcoholic shipments, and is assumed to be familiar with any and all applicable laws regarding shipment of alcohol to the destination provided.

Q: How often do you update your prices?
A: We attempt to update our prices weekly.

Q: I ordered gift wrap, but the item was not wrapped before shipping. Why is this?
A: We sincerely apologize for the inconvenience, but unfortunately a few odd-shaped items cannot be gift wrapped.

Q: Why does the phone number listed on the web dial someplace called "Randall's"?
A: "Internet Wines and Spirits" and "Randall's Wines and Spirits" are one and the same. The number you have dialed is our base of operations in Fairview Heights, Illinois. It is in fact a lovely and fairly large wine and spirits shop. If you ever find your way to Southern Illinois, be sure to drop by the store.

Q: I have a problem with my order, How do I fix it?
A: Depending on the time of day, You can contact us either by phone or eMail. Please have your order number ready. (It can be found in your confirmation eMail.)

Q: How do I find a product in my state?
A:Unfortunately we do not have any information regarding availability of products in other states.

Q: Do I pay sales tax?
A: We are only required to collect sales tax for items which are either picked up at the store or shipped to residents of Illinois, New Hampshire, or Missouri.

Q:How do I get a coupon code?
A: We periodically offer coupons and special offers to customers on our mailing list. If you have placed an order with us in the past (and did not choose the "unsubscribe" option) you will receive these offers automatically. If you have not placed an order with us, you can sign up for our mailer by clicking the MAIL LIST link on the menu to your left. If you have unsubscribed from our list, you will not be able to receive any future offers at the unsubscribed address.

Q: The item I purchased arrived damaged. How do I return it?
A: Simply return the damaged product to its original shipping box (including original packaging materials), and call us toll-free at 877-624-1982. If you prefer, you may also e-mail us at info@internetwines.com. We will then send Fedex to inspect / collect the damaged merchandise. Once Fedex has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items. please return only the damaged portion of your order.